Privacy Policy

Last Updated: 3 March 2026

1. Controller Identity

This Privacy Policy applies to the website tivlume.com, operated by Tivlume, located at Av. Vicuña Mackenna 3161, Santiago, Chile. For privacy-related inquiries, contact us at info@tivlume.com or +56 2 2639 7844.

2. Legal Basis

This policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and its amendments. We are committed to handling personal data in accordance with applicable Chilean legislation.

3. Data We Collect

We may collect the following categories of personal data:

• Contact information: Name, email address, phone number, when you submit our contact form.
• Usage data: IP address, browser type, pages visited, time spent on pages, referring URLs — collected automatically through cookies and analytics tools when you browse our website.
• Communication data: The content of messages you send us through our contact form.

4. Purpose of Data Processing

We use the personal data we collect for the following purposes:

• To respond to inquiries submitted through our contact form.
• To provide information about Tivlume's educational platform and courses.
• To improve our website and understand how visitors use it.
• To comply with legal obligations applicable to our operations in Chile.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit our contact form and check the privacy consent box, you consent to us processing your data to respond to your inquiry.
• Legitimate interest: For website analytics to improve our platform and user experience.
• Legal obligation: Where required by Chilean law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Contact form submissions are retained for a period sufficient to respond to and follow up on inquiries. Analytics data is retained in accordance with the terms of the analytics service used. You may request deletion of your data at any time by contacting us.

7. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share data with:

• Service providers who assist us in operating our website and platform, under appropriate data processing agreements.
• Authorities when required by Chilean law or valid legal process.

8. Your Rights

Under Chilean Law No. 19.628, you have the following rights regarding your personal data:

• Right of access: To request information about what personal data we hold about you.
• Right of rectification: To request correction of inaccurate data.
• Right of cancellation: To request deletion of your personal data.
• Right of opposition: To object to the processing of your data in certain circumstances.

To exercise these rights, contact us at info@tivlume.com with your request. We will respond within a reasonable timeframe as required by applicable law.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For questions about this Privacy Policy or our data practices, contact us at:
Tivlume — Av. Vicuña Mackenna 3161, Santiago, Chile
Email: info@tivlume.com
Phone: +56 2 2639 7844